Light Off…Lights On!

When the weather gets hot here in early summer, the humid, scorching air is a ripe breeding ground for pop-up thunderstorms. They’ve been forecasting them for about the past 2 weeks, and finally last night we had a deluge hit the house. It poured and boomed and hailed and Zeus his’self shot lightning bolts down out of the sky. It was pretty impressive.

As a result of this, the electric went out.

I called the number on my power bill from Blue Ridge Electric Cooperative and was directed to an automated outage reporting center, which asked for my account number. I typed it in, hung up, and played on the laptop for about an hour until the lights flickered back on.

About 5 minutes later, my phone rang. It was an automated return call from Blue Ridge Power, asking me to press ‘1’ if my power had been restored. This is something I’ve never heard of before, and I thought it was pretty cool. Good service, especially for a rural southern electric co-op.

2 Responses to “Light Off…Lights On!”

  1. matt says:

    Someone told me a while back that he was calling a support line for some product or another, and the little automated voice said “The estimated wait time is twenty minutes. Would you like us to call you back when an operator is available? Press 1.”

    And he did, and it did.

    Why isn’t everyone using systems like that?

  2. Dan says:

    Same story here, Pitt. Ours was an underground line that “broke”…I’m kinda curious how that happened. They ended up calling me during my work day and telling me that power had been restored and if it was still out in my apartment to call them immediately.

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