On Jan 6th I got a Blackberry 9930, and after activating the phone the internet/ data functionality did not work. When I attempt to access the web, I get the following error: “Browsing over the cellular network is not included as part of your current service plan. To browse the web, you must use Wi-Fi or contact your service provider to change your service plan.” My service plan does include web browsing- my wife uses it on her smartphone. Called tech support on Jan 7 and was told it would be working within 8 hours. Called back later that day and was told up to 72 hours. Called next day (Jan 8th) and was told up to 5 days. No one can tell me what’s wrong or give any updates, and the time to repair keeps getting longer and longer. Phone tech support does not seem to know anything other than form troubleshooting, which has not worked (if they tell me to remove the battery one more time, I think I’ll lose it). Their ignorance is very frustrating.